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Team Leader Care Cymru
Lleoliad: CF38 2DB
£9.50/ Permanent

Become a Team Leader and join our amazing team. Work for a great company that gives you all the training you need to succeed and develop within your role.You will help to provide a high quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home. We want you if you have excellent communication skills, have a caring nature and can work well under pressure. To be a great Team Leader you should be professional, polite, supportive and able to represent the business both internally and externally.At Care Cymru, the position of Team Leader comes with the potential of further career development as well as interesting and satisfying professional challenges.TEAM LEADER JOB RESPONSIBILITIES o To promote continuing improvement in service quality. o To provide competent advice and expertise to both care workers and service users. o Ensure new files are set up with the relevant documentation prior to the commencement of a new service. o To take part on a rota basis in the local support of our out of hours service. o To liaise with the Care Coordinator on all aspects of the service including, care packages and staffing issues. o Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately. o To deputise for Care Coordinators as required. o Report any concerns to the Care Coordinator regarding Health and Safety at work. o To deal promptly and appropriately with any complaints received. o To participate in any managers/staff meetings putting items forward for the agenda. o To ensure that all staff are trained to the standards required and competent to provide the quality care required by individual service users. o To complete the induction process for all care staff arranging shadow shifts, monitoring visits etc. o Ensure all relevant updates are in line with CSSIW standards and recommendations. o Liaise with the staff team, raising awareness of new procedures, training requirements and the development of Services.Job Skills, Qualifications & Education RequirementsRequired o Must hold or be working towards a Level 2/3 in Health & Social Care. o At least 2 years experience in a care setting. o Experience and good track record of business relationship management with Public Sector. o Proven track record in using computerised scheduling systems such as Cold Harbour and CM2000 or similar.Key Competencies o Proven track record in managing resources o Proven leadership, interpersonal and communication skills o Sound and robust ICT skills and knowledge o Knowledge and experience within the care sectorAdditional Requirements o Enhanced DBS Disclosure (if subscribed to the DBS Update Service) o Evidence of ETW in the UK o Travelling will be required with this position o Out of Hours working will be required with this position, in line with business requirements o On-Call availability will be required at the start of the role but this may change and be amended in line with business requirements


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