To work flexibly over a seven day period, (when needed) to monitor the current/new services provided by Q-Care and to ensure that they are delivered in accordance with current care standards and the company’s policies and procedures.
Duties and responsibilities:
To ensure that all service users receive an induction into the services Q-Care provide prior to commencement of service. This will include evenings and weekends as required.
To complete ‘Support Plan’ and associated documentation that are individual to the service user in participation with the service user, their representative and any other stake-holders involved prior to commencement of service and following adjustments to care package as required by legislation thereafter.
To identify and remove/reduce any potential risks to Service Users/Staff and document in the form of a risk assessment and safe system of work and communicate/update software as appropriate.
To continually monitor the service provided to service users in the community by completing regular reviews in line with company policy following Q Care’s quality assurance guide, this may at times include evenings or weekends.
Work in collaboration with the Care Coordinator/Team Supervisor to ensure that all needs of the Service User are met and maintained.
Encourage a holistic approach to care, maintaining the dignity, privacy and individuality of service users.
To assist in ensuring Q Care provides the appropriate service to meet individual needs of the service user as per the care plan.
To assist in ensuring that company standards and quality compliance with Quality Assurance team is maintained and that compliance is documented on Q Cares compliance grid.
Communicate and record any changes or problems arising with service users to the appropriate line manager and relevant professional i.e. Social Worker, GP or District Nurse including amendment forms and referrals – and where appropriate sent to brokerage in a timely manner and logged on people planner (or appropriate company software).
Deal with queries and requests from service users, family members and care professionals in a sensitive and timely manner ensuring that all contact is documented and logged on People Planner (or appropriate company software).
Attend multi-agency reviews, case conferences and strategy meetings as required
Respond to, manage and resolve all stage 1 complaints.
Ensure the maintenance of service user files and required documentation is completed and submitted in a timely manner.
Ensure information on People Planner (or appropriate company software) and paper records is kept up to date – service user records and all other relevant information for the purpose of carrying out the service.
Ensure that all Service User files meet legislative requirements and company standards.
Build and shape professional relationships
Ensure information on People Planner (or appropriate company software) is kept up to date – service user records and all other relevant information for the purpose of carrying out the service
Assist with planning new referrals to assist with growth and ensure that the branch team meet and/or exceed the projected hour’s targets on a weekly/monthly basis.
Carry out emergency 24 hour on call duties which includes weekends, weekday nights and bank holidays on a rota basis.
To adhere to the Company’s policies and procedures in relation to personal and company property and vehicles.
Commit to continued professional development, maintain and attain qualifications and seek up to date knowledge of relevant legislation and organisational policies to meet local authority and Q Care’s requirements.
Maintain confidentiality of information relating to service users, support workers and third parties at all times
Ensure that confidential material is stored in line with Data Protection
To assist the Registered Manager in all aspects of managing the service provision.
To adhere to Q Care values and ethos at all times.
To follow Q Care policies and procedures, care standards and relevant legislation at all times.
To ensure all confidential material is stored or destroyed on a daily basis by observing the companies security, clear desk and confidentiality policy and procedures.
To actively promote the aims and objectives of the organisation in all aspects of the job and actively support the continuing growth of the company.
To actively foster the concept of team working within the organisation.
To respect the needs, wishes and lifestyles of all Service Users and staff.
To maintain the company’s confidentiality policies and procedures at all times.
To respect the need for equality and diversity at all times.
Carry out any other duties as may be reasonably required by your line manager in accordance with your skill set.
Core Competencies Required
Use Information Technology
Listen to others
Prepare written communication
Commit to quality
Focus on customer needs
Act with integrity
This job description is intended to give the post holder an appreciation of the role and range of duties. However, it is not exhaustive and may be reviewed for the post holder to undertake such duties which is commensurate with the role and current legislation.
Full UK Driving licence required for this position.