This isn’t a back‑office care role — and it’s definitely not paperwork for the sake of it. We’re looking for a Client Care Manager who knows that great care starts with strong relationships, good judgement, and consistent follow‑through. Someone who can balance compassion with organisation, and who takes real ownership of the service they oversee. At Calon Lan, Client Care Managers play a key role in how our services run day to day. You’ll be trusted to make decisions, supported by an experienced management team, and given the space to do the role properly.
The role, in plain terms: As a Client Care Manager, you’ll make sure people receive safe, reliable, person‑centred care in their own homes. This includes: - Assessing and reviewing care needs - Keeping care plans accurate, realistic, and up to date - Being a consistent point of contact for individuals and families - Working closely with Social Services, GPs, District Nurses, and other professionals - Supporting care staff to deliver high standards every day
Who this role suits: You might already be a senior carer, care coordinator, or supervisor ready for the next step — or you may already be managing care and want to work somewhere that genuinely supports good practice. You’ll likely: - Have at least 3 years’ experience in care - Hold (or be close to completing) a Level 3 Diploma in Health & Social Care - Be organised, methodical, and comfortable managing competing priorities - Communicate clearly and professionally, even in challenging situations - Be confident using IT systems and digital care records - Take initiative, solve problems, and stay steady under pressure Management experience is helpful, but not essential — the right mindset matters just as much.
Why Calon Lan? We’re a family‑run, award‑winning provider with a long‑standing reputation for quality, fairness, and professionalism. We don’t chase growth at the expense of standards — and we don’t expect managers to cut corners. When you join us, you can expect: - £26,845 – £30,485 per year, plus on‑call payments - 5.6 weeks paid holiday - 40p per mile mileage reimbursement - Clear career progression across North Wales and Chester - Ongoing training and professional development - Recognition through vouchers, awards, and genuine appreciation - A FREE Blue Light Card with national discounts - The chance to work for a provider holding 4 Wales Care Awards and the Investors in People Gold Standard
A role with real impact This is a role where your decisions matter. Where your relationships with people, families, and professionals shape the quality of care delivered every day. And where doing things properly is both expected and supported. If you’re passionate about high‑quality home care and want a role that feels meaningful, trusted, and professionally rewarding — we’d love to hear from you.
Job Types: Full‑time, Permanent Benefits - Company pension Application questions - Experience of the care planning and review process - Experience working in a demanding role requiring problem‑solving Experience - Supervisory: 3 years (preferred) - Care: 3 years (required) Licence/Certification - Driving Licence (required) - QCF Level 3 in Health and Social Care (preferred) - Social Care Wales Registration (required) Work authorisation - United Kingdom (required)
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