About the jobThe successful candidate will work as a member of the First Point of Contact team, providing advice, information and assistance on Independent Living Services to members of the public, linking into Health & Social Care Services and referring to other agencies.
What We Are Looking For From YouThe successful candidate will have excellent communications and IT skills and experience of working within a Social Care, Health, Third Sector or Advice giving environment. You will have a strong track record of managing resources effectively and providing excellent outcomes for customers.
You will need to demonstrate an ability to respond sensitively to individual's circumstances, as well as having a positive can do attitude.
The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.
Additional informationThis post is temporary until 31st March 2026.
This post is subject to a Disclosure and Barring Service Enhanced check.
This vacancy is suitable for post share.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform. The hiring manager will advise on the format of the interview as part of the recruitment process. If you have any concerns about your ability to take part in a virtual interview process or would like to have an informal chat about this role please contact Maggie Friend, First Point of Contact Hospital Team Manager on telephone number 029 2184 1992.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website:
Important information you need read in order to complete your application:-
• Application Guidance
• Applying for jobs with us
• Behavioural Competency Framework
Additional Information:-
• Recruitment Pack
• Employee Charter
• Recruitment of Ex-Offenders
• Privacy Notice
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