About the job We are seeking to appoint a Grade 6 Family Help Adviser to provide information, advice and assistance for children, young people and their families either in their home or in community venues. Without the support that a Family Help Advisor can provide, families may require support that is more intensive or escalate to statutory safeguarding services.
This is a great opportunity to become part of the Cardiff Family Advice and Support Service, using your skills to support positive outcomes for children, young people and their families.
We will offer you: - A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a face-to-face service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.
What We Are Looking For From You What we are looking for from you: - Enthusiasm and motivation.
- Resilience and the ability to respond positively under pressure.
- A passion for making a difference to the lives of families across the city.
- An ability to problem solve and to navigate complex support systems.
- Excellent communication, active listening, negotiation and mediation skills, as well as the ability to develop rapport and maintain good professional relationships with service users.
- Experience of identifying and assessing needs, delivering short-term interventions and ensuring that the individuals they are working with feel empowered to find solutions.
- The ability to prioritise and adapt to the needs of the service.
- An in-depth and current knowledge of services that support families.
- A sound working knowledge of Microsoft software.
The right individual will have an awareness of: - Early attachment
- Adverse Childhood Experiences
- The Councils' safeguarding policies, and the ability to understand whether an individual is at risk, and therefore able to consult and liaise with Social Workers/other professionals or partner agencies, as required.
- School attendance and Well-being policies
- Housing, welfare and entitlements for families
- Parenting interventions
- Using specific techniques such as Signs of Safety, Motivational Interviewing and person-centred practice.
Additional information For further information or an informal conversation about this post, please contact Matthew Brown, Family Help Team Leader, on 07970 642532.
This vacancy is suitable for post share.
This post is temporary until 31/03/2026.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to an Enhanced Disclosure and Barring Service check.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.
We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.
Please note the Council does not accept CV's. When completing the supporting information section of your application, please ensure you refer to the below located on our website :
Important information you need read in order to complete your application:-
- Application Guidance
- Applying for jobs with us
- Behavioural Competency Framework
Additional Information:-
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Atodiadau
- Job Description and Person Specification
