[Internal] Contact Administrator - Family Resource Team

The Family Resource Team has a key role to play in meeting the objectives of the Children and Family Services division and provides a range of services which include supervised family time, specific pieces of direct work including a parenting support programme, family group conferences, parenting capacity assessments and a Young Carers service.
The successful candidate will need to:
- Co-ordinate and develop all the functions within the Family Resource Team associated with family contact to ensure that family time arrangements are planned, implemented and supervised appropriately.
- Manage demand in order to maximise the resource through the scheduling of family time sessions, the allocation of rooms, and the direction of Family Support Assistants. To do this candidates will need excellent organisational skills, good communication skills and the ability to direct colleagues.
- Contribute to the provision of statistical information related to family contact. This will include ensuring that relevant databases are kept up to date and reports on information are provided as requested by the Team Manager.
- Assist in the monitoring, reviewing and evaluating the quality of contact services provided on an individual family basis as well as in relation to the wider service.
- Oversee the induction and training of Family Support Assistants, as well as monitor performance to ensure their time is being used effectively.
- Communicate effectively with parents, carers, colleagues and professionals.
For an informal discussion regarding this vacancy please contact Gary Poyner, Team Manager, on 01633 648106 or gary.poyner@torfaen.gov.uk.
Welsh Language Skills are desirable for this post but not essential.
Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment.
You are welcome to submit your application in English or in Welsh. Each application will be treated equally.