Service Improvement Manager

At My Choice Healthcare, we’re proud of our reputation for delivering high-quality, person-centred adult care services across residential, supported living, and community settings. Our key aim is to place people at the heart of all that we do.

As part of our continued growth and commitment to excellence, we are creating a Business Development & Service Improvement Team dedicated to drive forward positive growth leading on innovation and sustainable service improvement across our services.

We are now recruiting for pivotal roles to lead and deliver this exciting transformation:

Service Improvement Manager

Location: Home-based with significant travel across Mid & South Wales

Reporting to: Head of Business Development and Service Improvement

Salary: circa £50,000 – £55,000 pa

This role is key to delivering hands-on service transformation across our portfolio of homes. You’ll work directly with Home Managers to implement best practices, raise standards, and ensure outstanding care outcomes.

Key Responsibilities will be:

Drive a clear, actionable improvement plan in identified areas in our care homes
Evaluate, assess and deliver improvements in the targeted services, to raise quality and operational standards
Work closely with Home Managers and senior teams to develop and deliver action plans that achieve measurable outcomes and improvements
Collaborate both internally and externally to ensure best practice is shared and embedded across the homes.
Deliver on effective risk management frameworks to identify, assess and mitigate risks related to compliance, standards and regulations
Promote a culture of accountability, person centred care and continuous learning
Champion best practice across the company
Responsible for audits in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well evidenced report and action plans which identify good practice and improvement recommendations
We’re looking for someone who:

✓ Has proven experience in care home quality improvement

✓ Is skilled in coaching, auditing, and compliance

✓ Understands CIW regulations

✓ Is passionate about person-centred care and service excellence

Why Join Us?

At My Choice Healthcare, we believe in empowering our teams to make a real difference. Our new Service Excellence Team will be central to shaping the future of care delivery, ensuring we remain a market leader in quality, efficiency, and impact.

We offer:

A collaborative and inclusive culture
Opportunities for growth and development
A chance to be part of a transformative journey
Apply by 14th November 2025

If you’re interested in being part of a value-driven, ambitious organisation, then we’d love to hear from you.

For an informal discussion or to apply send your CV and a supporting statement to careers@mychoicehealthcare.co.uk